Services

Program Planning

In what operational areas do you want to make impact or reduce costs, and when? We map the trail to success using McKinsey’s change management framework comprising the steps Aspire; Assess; Architect; Act; and Advance.

• Strategic market research
• Operations strategy
• Resource allocation

Create your plan to ensure your new tools and workflows maximize opportunities to improve performance, resident and staff satisfaction, and overall effectiveness.

Program Development

From equipment and vendor evaluation to software application and process optimization, we help you innovate in ways that add measurable, scalable value for your people, and for your organization.

• Training content development
• Custom immersive simulation and video production
• Custom XR & smart voice applications
  
  Consider us your interim managing directors of technology enablement.

Program Success

Empower your team members to drive your program smoothly, including how to manage service issues and communicate with diverse stakeholder audiences. We use design thinking to understand results, measure what matters, and optimize for impact as we help you document, teach, and roll out immersive initiatives.

• Focus groups & demo showcases
• Inservice programs – staff enablement & community engagement
• Meaningful celebrations of change
• Creative communications services